Shipping policy
Shipping Policy — Minilo
Thank you for shopping with Minilo. Every figurine is handcrafted to order from the photos you provide. Please read our shipping policy carefully before placing your order. By completing a purchase, you confirm that you have read and agreed to the terms below.
Production Time
Each Minilo figurine is custom-made to order. Production typically takes 3–5 weeks from the date your order and photo submission are confirmed. Complex or multi-person figurines may take slightly longer. During high-demand periods, holidays, or promotions, production may take additional time.
Shipping Times
Estimated delivery times after dispatch:
United Kingdom & Europe: 2–4 weeks
International: 2–5 weeks
These timeframes are estimates only and are not guaranteed delivery dates. Some orders may arrive sooner, while others may take longer depending on carrier processing, customs clearance, weather conditions, or other logistical factors outside our control.
Tracking Information
A tracking number will be provided by email once your order has been dispatched. While your figurine is in production, no tracking number will be available — this is normal and does not mean anything is wrong with your order. Please allow 2–5 business days after dispatch for tracking updates to appear in the carrier's system. Tracking updates are managed by the shipping carrier and may occasionally update slowly or appear inconsistent, particularly on international routes.
Shipping Responsibility
Once your order has been dispatched, routing, handling, and delivery are carried out by the shipping carrier, and transit times are outside our direct control. Minilo is not responsible for delays caused by carrier issues, customs processing, or logistical factors beyond our control, and such delays do not entitle the customer to compensation.
If an incorrect or incomplete address is provided at checkout, we cannot guarantee that changes can be made once the order has been processed or dispatched. Minilo is not responsible for packages delivered to an incorrect address entered by the customer. Please double-check your shipping address before completing your purchase.
If your parcel is lost in transit or marked as delivered but not received, contact us at organicburner126@gmail.com and we will open an investigation with the carrier. Carrier investigations may take from several days to a few weeks. If the carrier confirms the parcel is lost, we will arrange a resolution in line with our Return & Refund Policy.
Split Shipments
Some orders containing multiple figurines may ship in separate packages. If this occurs, you may receive multiple tracking numbers. This is normal and does not indicate a missing order.
Optional Services at Checkout
To enhance your experience, we offer the following optional services at checkout. These are add-on services, are charged separately from the product, and are final and non-refundable once purchased.
Priority Handling (Fast-Track Production)
Priority Handling moves your order to the front of our production queue, reducing your production time. It does not represent a courier shipping speed upgrade, and delivery timeframes after dispatch remain subject to carrier processing, customs, and other external factors. No specific delivery date is guaranteed.
Shipping Protection
Shipping Protection covers your order in transit. If your parcel is confirmed lost by the carrier, or arrives damaged, we will ship a free replacement at no additional cost, or offer a refund of the product price if a replacement cannot be produced. Without Shipping Protection, lost or damaged parcels are handled through the standard carrier claims process, which may take significantly longer to resolve.
Show Some Support (Tip)
At checkout, customers may leave a voluntary tip as a gesture of appreciation for our team's work. Tips are entirely optional, are not tied to any product or service, and are final and non-refundable.
Contact
If you have any questions about your order or shipping, please contact us: